At Prisha Global Fashion, we are dedicated to providing you with the latest fashion trends and high-quality products. To ensure a fair and transparent experience for all our customers, please read our policy below carefully.
No Return & No Refund Policy
Please note that we operate on a strict No Return and No Refund basis.Once an order is placed and delivered, we do not offer monetary refunds.We do not accept returns for reasons such as “change of mind” or “disliking the style.” We encourage customers to review product details and size charts carefully before purchase.
Exchange Policy (Damaged Items Only)
We offer exchanges only in the event that you receive a damaged or defective product.
Eligibility Criteria:
Timeframe: You must report the damage within 5 days of the delivery date. Requests made after 5 days will not be accepted.
Condition: The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
Mandatory Unboxing Video
To ensure the authenticity of a damage claim, a complete, unedited 360-degree unboxing video is mandatory.
The video must clearly show the package being opened from its sealed state and the damage being revealed.
Important: Without this video proof, we will be unable to process any exchange requests. This policy is in place to protect both the customer and the brand from fraudulent claims.
How to Request an Exchange
If you meet the criteria above, please follow these steps:
Record: Ensure you have your unboxing video ready.
Contact: Send the video and your Order ID to our support team within 5 days of delivery.
Process: Once our team verifies the defect via the video, we will approve the request and guide you through the process of sending you a fresh replacement.
Contact Us
For exchange requests or support, please contact us via:
📞 Phone / WhatsApp: +91-7210912677
📧 Email: support@prishaglobalfashion.com